Refund policy

 

IN-STORE RETURN POLICY:
Walla Walla Clothing will exchange or refund regular-priced items within 7 days of original purchase date. All goods must be unworn, in perfect condition and accompanied by the original receipt. Sale items, Pre-Orders, Clearance Sale items are all FINAL SALE. We do not allow refunds on any discounted items at this time.

All jewelry, underpinnings, eyewear, makeup, and nail polishes are FINAL SALE. Sale items are FINAL SALE.

Promotional sale purchases including purchases with a discount code, items purchased to earn future gift cards or discounts, trunk show items or sale items are FINAL SALE at this time. No exceptions.

ONLINE RETURN POLICY:
Walla Walla Clothing will exchange or refund non-sale items within 7 days of the date the order arrived or was picked-up. All items must be unwashed, unworn, and still have the original tags attached. Please include a copy of your order in the package and indicate if you would like an exchange, store credit or refund.

SEND RETURNS VIA UPS OR USPS TO:
Walla Walla Clothing Co
Attn: Returns
103 E Main
Walla Walla, WA 99362

Exchanges are subject to availability. If an item is not in stock, a refund will automatically be issued. Returns will be issued after the goods have been received and processed. Please allow up to 10 days for returns to appear on your credit card statement.

 

Walla Walla Clothing Co reserves the right to refuse any return.

Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured for the full amount of the merchandise. We are not responsible for missing packages. We do not refund return shipping costs. If there is a mistake on the part of Walla Walla Clothing (damaged or mis-shipped goods) please let us know right away so we can correct the error. We will reimburse customer using the same method of original purchase or issue store credit. We will not, however, refund international duties or taxes. Please note that our online inventory is pulled from our brick & mortar store and subject to availability. We will try our best to fulfill all online orders, and if an item is out of stock we will notify you as soon as possible.